The Yukon government and Yukon Medical Association have launched an online service to randomly match Yukoners living in the Whitehorse area with available family doctors. (Crystal Schick/Yukon News file)

Yukon government launches online service to match Yukoners to family doctors

Yukoners who use the service will be randomly paired with available Whitehorse-area doctors

The Yukon government and Yukon Medical Association have launched an online service to randomly match Yukoners living in the Whitehorse area with available family doctors.

The government announced the service, dubbed “Find a Family Doctor,” in a press release Nov. 13.

Creating such a service was among the tenets of a five-year, $6.9 million agreement reached by the Yukon government and Yukon Medical Association in 2017. It was originally anticipated to be launched in September 2018.

To get matched with an available physician, Whitehorse-area residents simply need to fill out a form on the Yukon government’s website with their Yukon Health Care Insurance Plan number, birthdate and full name.

The form has an option to add family members who reside at the same address so that families are all matched to the same doctor.

According to the Yukon government’s website, the information will be used by the Department of Health and Social Services’ insured health services branch to validate applicants’ eligibility, randomly match them with a doctor who’s signed up to be part of the program and notify applicants of a match.

“Statistical and non-identifiable data will be used to help us evaluate the service. We may share it with our partners,” the website says.

When a match occurs, the Yukon government will notify both the applicant and doctor with letters in the mail. Although the process is online-based until that point, Department of Health and Social Services spokesperson Jodie Thomson said in an email that sending physical mail allows the department to verify the address on applicants’ health care cards.

Five physicians have signed up to be part of the service so far, according to Thomson, and the department expects more to sign up “as we move forward.”

Applicants will not be able to choose doctors based on any criteria, including a physician’s age, gender, clinic location or language, although they will have the option to reject a match and try the process again to find another doctor or clinic.

Thomson said that the department does not have any up-to-date figures on how many Yukoners are currently without a family doctor.

The Yukon government had previously created a doctorless patient registry in 2012; by the time it closed in September of the following year, more than 1,800 Yukoners had registered themselves as being without a family physician.

Thomson wrote that the current matching service is not tied with that registry as the information “is seven years old and likely no longer applicable.”

The Find a Family Doctor service can be accessed at https://ihs.gov.yk.ca/find-a-family-doctor/

Contact Jackie Hong at jackie.hong@yukon-news.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Children’s performer Claire Ness poses for a photo for the upcoming annual Pivot Festival. “Claire Ness Morning” will be a kid-friendly performance streamed on the morning of Jan. 30. (Photo courtesy Erik Pinkerton Photography)
Pivot Festival provides ‘delight and light’ to a pandemic January

The festival runs Jan. 20 to 30 with virtual and physically distant events

The Boulevard of Hope was launched by the Yukon T1D Support Network and will be lit up throughout January. It is aimed at raising awareness about Yukoners living with Type 1 diabetes. (Stephanie Waddell/Yukon News)
Boulevard of Hope sheds light on Type 1 diabetes

Organizers hope to make it an annual event

City of Whitehorse city council meeting in Whitehorse on Oct. 5, 2020. An updated council procedures bylaw was proposed at Whitehorse city council’s Jan. 18 meeting that would see a few changes to council meetings and how council handles certain matters like civil emergencies. (Crystal Schick/Yukon News file)
Whitehorse procedures bylaw comes forward

New measures proposed for how council could deal with emergencies

A Yukon survey querying transportation between communities has already seen hundreds of participants and is the latest review highlighting the territory’s gap in accessibility. (Crystal Schick/Yukon News file)
Multiple reports, survey decry lack of transportation between Yukon communities

A Community Travel survey is the latest in a slew of initiatives pointing to poor accessibility

Mobile vaccine team Team Balto practises vaccine clinic set-up and teardown at Vanier Catholic Secondary School. Mobile vaccine teams are heading out this week to the communities in order to begin Moderna vaccinations. (Haley Ritchie/Yukon News)
Mobile vaccine teams begin community vaccinations

“It’s an all-of-government approach”

A file photo of grizzly bear along the highway outside Dawson City. Yukon conservation officers euthanized a grizzly bear Jan. 15 that was originally sighted near Braeburn. (Alistair Maitland/Yukon News file)
Male grizzly euthanized near Braeburn

Yukon conservation officers have euthanized a grizzly bear that was originally sighted… Continue reading

Mayor Dan Curtis listens to a councillor on the phone during a city council meeting in Whitehorse on April 14, 2020. Curtis announced Jan. 14 that he intends to seek nomination to be the Yukon Liberal candidate for Whitehorse Centre in the 2021 territorial election. (Crystal Schick/Yukon News)
Whitehorse mayor seeking nomination for territorial election

Whitehorse mayor Dan Curtis is preparing for a run in the upcoming… Continue reading

Gerard Redinger was charged under the <em>Civil Emergency Measures Act</em> with failing to self-isolate and failing to transit through the Yukon in under 24 hours. (Joel Krahn/Yukon News file)
Man ticketed $1,150 at Wolf Creek campground for failing to self-isolate

Gerard Redinger signed a 24-hour transit declaration, ticketed 13 days later

Yukon Energy, Solvest Inc. and Chu Níikwän Development Corporation are calling on the city for a meeting to look at possibilities for separate tax rates or incentives for renewable energy projects. (Crystal Schick/Yukon News file)
Tax changes sought for Whitehorse energy projects

Delegates call for separate property tax category for renewable energy projects

Yukon University has added seven members to its board of governors in recent months. (Crystal Schick/Yukon News file)
New members named to Yukon U’s board of governors

Required number of board members now up to 17

Yukonomist Keith Halliday
Yukonomist: Your Northern regulatory adventure awaits!

“Your Northern adventure awaits!” blared the headline on a recent YESAB assessment… Continue reading

Yukoner Shirley Chua-Tan is taking on the role of vice-chair of the social inclusion working group with the Canadian Academy of Health Sciences’ oversight panel and working groups for the autism assessment. (Submitted)
Canadian Academy of Health Sciences names Yukoner to panel

Shirley Chua-Tan is well-known for a number of roles she plays in… Continue reading

Most Read