Ask and you shall receive better Internet – but you have to ask for it.
NorthwesTel has upped the usage caps on several of its high-speed Internet packages.
What’s more, the new and improved service now costs less.
For new customers the new rates are automatic, but existing customers have to call to switch to the new plans.
“We’re leaving it in the hands of the customers to decide whether or not they want to take advantage of the new additional bandwidth,” said Eric Clement, spokesperson for NorthwesTel.
The hope is that most customers will take it up, but only time will tell, he said.
The top largest cable Internet packages were bumped up by 40 and 20 gigabytes, while prices were lowered by $9 and $4 respectively.
Bandwidth caps and prices have also been eased on some of the high bandwidth DSL and business packages as well.
“We recognize that lowering over-usage charges are important to customers,” said Clement. “We’ve heard it from customers whether face to face, on the phone, in comments on the news site or on social media, that usage charges were too high, so that’s what we’re trying to address.”
The charges for going over the limit will, however, remain the same, at $5 per gigabyte.
But that penalty is down 50 per cent from where it was two years ago, Clement pointed out.
“We’re always listening to customers and trying to offer the best value,” he said.