Leisure loving Whitehorse residents crash system

At 8:30 a.m. September 4, Whitehorse began to take registrations for its fall sports and leisure programs.

At 8:30 a.m. September 4, Whitehorse began to take registrations for its fall sports and leisure programs.

For the first time, citizens could register online for their favourite cooking class, swimming lesson or preschool program.

Within five minutes the system crashed.

“It was a huge response,” said city parks and recreation manager Linda Rapp.

“Our server was just not set up for that kind of demand.”

The city continued to take registration through the normal methods of phone, fax and coming into Sports Yukon in person.

But some of those trying to register watched as available spaces vanished before their eyes.

And, as a result, some weren’t able to get into the programs they wanted.

“We’re well aware of the registration panic and we always try to accommodate people on the waiting list,” said Rapp.

“This time in particular.”

If there are enough people on the waiting list, additional programs may be set up, she said.

Other citizens who couldn’t get into the program of their choice may be given a free pass to the Canada Games Centre.

The server crash was disappointing for users and organizers alike, but Rapp sees it as a sign the service is necessary.

“It says people are ready for online opportunities,” she said.

“We’re thrilled people responded the way they did.”

The server has since been restored and improved and Rapp encourages Whitehorse residents to give it another try.

Besides registration, Active Living Online can be used to search out offered programs, renew individual memberships and find out how much space remains in programs.

A small convenience fee is applied to online transactions to cover system costs.

Online accounts also allow participants to view individual or family activity schedules and print receipts anytime.

A kiosk is set up in the Canada Games Centre to teach people more about the online tool and offer technical support.

Just Posted

No vacancy: Whitehorse family spends five months seeking housing

‘I didn’t think it would be this hard’

Bedbug situation in Whitehorse building becoming intolerable, resident says

Gabriel Smarch said he’s been dealing with bedbugs since he moved into his apartment 15 years ago

Yukon government transfers responsibility for Native Language Centre to CYFN

‘At the end of the day the importance is that First Nations have control of the language’

New operator applies for licence at shuttered Whitehorse daycare

Application has listed a proposed program start date of Feb. 1.

The week in Yukon mining

Goldcorp re-submits Coffee plans, Mount Nansen sale looms, Kudz Ze Kayah comments open

Ice, ice, baby: scaling a frozen Yukon waterfall

‘There’s a really transformative affect with adventure’

Says Marwell is problematic, requests council further hash it out

You can buy alcohol and tobacco on Main Street in Whitehorse —… Continue reading

Yukon history is picture post card perfect

The most interesting gift I received at Christmas this year was the… Continue reading

Contentious Whitehorse quarry proposal raises city hackles

‘We’ve had concerns from the get-go on this one’

Whitehorse time machine

Yukon’s capital added 10,000 people over the last three decades, no YESAB application needed

How to make sure your car starts in the cold

It’s about more than just making sure your plug works

Whitehorse fuel delivery company fined $1,100 for Rancheria crash

The Crown stayed two other charges against the company related to the Aug. 7, 2017, crash

Most Read