Air North named the world’s second most loved airline

Air North is the second most-loved airline in the world, according to a survey reported on in the American business magazine Fortune.

Air North is the second most-loved airline in the world, according to a survey reported on in the American business magazine Fortune.

Yukon’s airline was surpassed only by Korean Air, and it was the only Canadian airline in the top 10 list.

“We are extremely proud of this accolade,” said Air North president Joe Sparling in a news release. “It is a testament to the dedication and hard work of our employees and the loyalty of our customers, both of which are vital to our success.”

The survey was conducted by Florida-based marketing agency Fractl on behalf of charter company Stratos Jets. The agency looked at 1.3 million tweets sent during the last American Thanksgiving and Christmas holiday season for 70 airlines around the world.

It used a sentiment analysis algorithm to determine how people felt about each airline.

The top 10 list also included Air France, Icelandair and Air New Zealand.

In contrast, the list of the 10 most-hated airlines was dominated by American carriers, including Delta Air Lines and American Airlines.

Air North credits the meals it provides as a “major source of positive customer feedback.”

“We treat the flight kitchen like a restaurant,” said Air North chef Michael Bock in the news release. “We’re always trying new menu items and we feature Yukon products as much as possible, like coffee from Midnight Sun Coffee Roasters and beer from the Yukon Brewing Company.”

And, of course, the airline highlighted the warm cookies it serves at the end of flights, which it says are its most popular menu item.

Fortune reported that comfort matters to fliers, with the word “seat” showing up 5,286 times in the tweets. Profanity appeared 14,490 times, but the words “thank you” appeared 101,798 times.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

U Kon Echelon hosts Tour de Haines Junction

U Kon Echelon continued its busy schedule with the Tour de Haines… Continue reading

Melted beeswax, community pottery take centre stage at Arts Underground’s August shows

Two new, and very different, shows will be opening at Whitehorse’s Arts… Continue reading

Northern First Nations call for a major overhaul of mining legislation

The Na-Cho Nyäk Dun, Tr’ondëk Hwëch’in and Vuntut Gwitchin Governments say change is long overdue

Yukon Salmon Sub-Committee recommends First Nations take ‘additional measures’ to conserve Chinook

Recommendation comes as Chinook run on the Yukon River appears unlikely to meet spawning goals

Students prepare for online learning as Yukon University announces fall semester

The school plans to support students who may struggle with remote learning

Changes to federal infrastructure funds allow for COVID-19 flexibility

Announcement allows for rapid COVID-19 projects and expands energy programs to Whitehorse

City hall, briefly

A look at decisions made by Whitehorse city council this week

C/TFN announces Montana Mountain reopening plan

Carcross/Tagish First Nation and the Carcross/Tagish Management Corporation announced the partial reopening… Continue reading

Roberta Joseph reelected as Tr’ondëk Hwëch’in chief

Unofficial results show Joseph with more than double the votes of runner-up

Development incentives considered for three projects

Projects will add 24 rental units to the market

Delegate calls for crosswalk changes to show support for people of colour

Mayor states support for idea, but cautions it could take some time

Whitehorse advises of water system maintenance

Residents on the city’s water system are being advised they may notice… Continue reading

Walkway, signs planned for West Dawson paddlewheel graveyard

Unofficial attraction may get 135-m walkway and interpretive signs, if YESAB application approved

Most Read