Air North is the second most-loved airline in the world, according to a survey reported on in the American business magazine Fortune.
Yukon’s airline was surpassed only by Korean Air, and it was the only Canadian airline in the top 10 list.
“We are extremely proud of this accolade,” said Air North president Joe Sparling in a news release. “It is a testament to the dedication and hard work of our employees and the loyalty of our customers, both of which are vital to our success.”
The survey was conducted by Florida-based marketing agency Fractl on behalf of charter company Stratos Jets. The agency looked at 1.3 million tweets sent during the last American Thanksgiving and Christmas holiday season for 70 airlines around the world.
It used a sentiment analysis algorithm to determine how people felt about each airline.
The top 10 list also included Air France, Icelandair and Air New Zealand.
In contrast, the list of the 10 most-hated airlines was dominated by American carriers, including Delta Air Lines and American Airlines.
Air North credits the meals it provides as a “major source of positive customer feedback.”
“We treat the flight kitchen like a restaurant,” said Air North chef Michael Bock in the news release. “We’re always trying new menu items and we feature Yukon products as much as possible, like coffee from Midnight Sun Coffee Roasters and beer from the Yukon Brewing Company.”
And, of course, the airline highlighted the warm cookies it serves at the end of flights, which it says are its most popular menu item.
Fortune reported that comfort matters to fliers, with the word “seat” showing up 5,286 times in the tweets. Profanity appeared 14,490 times, but the words “thank you” appeared 101,798 times.