I have recently flown to Vancouver with Air North and upon the insistence of my friends, I would like to share my latest experience with the public.
My son Danny and I were off to Victoria on December 7, to join with family and friends for a “Charles Dickens Dinner.” Arriving at the airport, we discovered the conveyor belt for the baggage was broken. Sure enough, our flight was delayed by 40 minutes. Normally a delay would not concern as, but that night, this meant that we would miss the last bus to the ferry for Vancouver Island. Our time was to be spent with family and friends and now we would be in a hotel room on the wrong side of the water!
About an hour out of Vancouver, I decided to share the dilemma with the flight attendant. She was very understanding and attentive to this concern and assured me that she would look into it.
In a few minutes she was back. Addressing me by my name, she informed me that Joe Sparling and his wife were on the flight and that they would personally ensure that Danny and I would make the ferry … and we did!!
I’ve always felt so proud of our Yukon airline and now the saying, “only in the Yukon,” comes to mind. The “over the top” hospitality and care shown to us by Joe Sparling, his wife and the Air North crew that night, puts a whole new meaning to service.