Reasons for recent Internet outage remain murky

NorthwesTel is keeping mum about what caused a power surge that knocked the Internet offline for more than two hours in the territory on Aug. 13.

NorthwesTel is keeping mum about what caused a power surge that knocked the Internet offline for more than two hours in the territory on Aug. 13. On the company’s website, it stated the disruption was caused by a “critical power surge in a NorthwesTel facility,” but officials wouldn’t elaborate on what caused the problem.

Telecommunications were also disrupted in northern British Columbia, as well as the Mackenzie Delta region of the Northwest Territories.

A NorthwesTel spokesperson said the company doesn’t divulge the details of its internal network operations.

“I can confirm that a surge in power caused a disruption to the electrical supply in a NorthwesTel facility,” wrote Adriann Kennedy, manager of external communications, in an e-mail.

Kennedy said the surge resulted in intermittent interruptions that lasted for approximately two hours and 15 minutes, as heavy traffic congested the company’s redundant network.

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