Reasons for recent Internet outage remain murky

NorthwesTel is keeping mum about what caused a power surge that knocked the Internet offline for more than two hours in the territory on Aug. 13.

NorthwesTel is keeping mum about what caused a power surge that knocked the Internet offline for more than two hours in the territory on Aug. 13. On the company’s website, it stated the disruption was caused by a “critical power surge in a NorthwesTel facility,” but officials wouldn’t elaborate on what caused the problem.

Telecommunications were also disrupted in northern British Columbia, as well as the Mackenzie Delta region of the Northwest Territories.

A NorthwesTel spokesperson said the company doesn’t divulge the details of its internal network operations.

“I can confirm that a surge in power caused a disruption to the electrical supply in a NorthwesTel facility,” wrote Adriann Kennedy, manager of external communications, in an e-mail.

Kennedy said the surge resulted in intermittent interruptions that lasted for approximately two hours and 15 minutes, as heavy traffic congested the company’s redundant network.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Inside the courtroom in Whitehorse, Chief Electoral Officer Max Harvey, Vuntut Gwitchin returning officer Renee Charlie and Supreme Court Judge Suzanne Duncan open the box containing the names of the tied candidates. (Haley Ritchie/Yukon News)
Annie Blake elected as MLA for Vuntut Gwitchin after name draw

“I’m still feeling shocked that my name was drawn, I feel overwhelmed.”

Chief Medical Officer of Health Dr. Brendan Hanley. (Crystal Schick/Yukon News file)
New COVID-19 case confirmed in rural Yukon community

An exposure notification has been issued for Andrea’s Restaurant in Watson Lake

Food trucks gather on Steele Street between Front and Second for the annual Street Eats Festival in Whitehorse on August 12, 2019. (Julien Gignac/Yukon News file)
May 1 could mark the start of the 2021 food truck season

Lottery for downtown sites set for April 28

Wyatt's World
WYATT’S WORLD

Wyatt’s World for April 16, 2021.… Continue reading

From left to right, Pascale Marceau and Eva Capozzola departed for Kluane National Park on April 12. The duo is taking on the first all-woman expedition to Mt. Lucania. (Michael Schmidt/Icefield Discovery)
First all-woman team among mountaineers heading to Kluane National Park

One team will be exploring Mt. Logan while a second all-woman team aims for Mt. Lucania summit

Crystal Schick/Yukon News Whitehorse International Airport in Whitehorse on May 6, 2020.
NAV CANADA suspends review for Whitehorse airport traffic control

NAV CANADA announced on April 15 that it is no longer considering… Continue reading

A bulldozer levels piles of garbage at the Whitehorse landfill in January 2012. (Ian Stewart/Yukon News file)
Rural dump closures and tipping fees raise concern from small communities

The government has said the measures are a cost-cutting necessity

lwtters
Today’s Mailbox: Rent freezes and the youth vote

Dear Editor, I read the article regarding the recommendations by the Yukon… Continue reading

Whitehorse City Hall (Yukon News file)
City news, briefly

A look at city council matters for the week of April 12

Joel Krahn/joelkran.com Hikers traverse the Chilkoot Trail in September 2015. Alaska side.
The Canadian side of the Chilkoot Trail will open for summer

The Canadian side of the Chilkoot Trail will open for summer Parks… Continue reading

Letters to the editor.
Today’s mailbox: Hands of Hope, the quilt of poppies

Toilets are important Ed. note: Hands of Hope is a Whitehorse-based non-profit… Continue reading

École Whitehorse Elementary Grade 7 students Yumi Traynor and Oscar Wolosewich participated in the Civix Student Vote in Whitehorse on April 12. (Haley Ritchie/Yukon News)
Yukon Student Vote chooses Yukon Party government; NDP take popular vote

The initiative is organized by national non-profit CIVIX

Yvonne Clarke is the newly elected Yukon Party MLA for Porter Creek Centre. (Submitted/Yukon Party)
Yvonne Clarke elected as first Filipina MLA in the Yukon Legislative Assembly

Clarke beat incumbent Liberal Paolo Gallina in Porter Creek Centre

Most Read