A workstation at the 911 call centre in Whitehorse in 2016. (Joel Krahn/Yukon News file)

Damaged fibre line in northern B.C. caused Yukon phone outage, says Northwestel

Cell and landline service, including some 911 service, was affected for about 12 hours Sunday.

A damaged fibre optic line in northern British Columbia knocked out phone service to parts of the Yukon — including the ability to call 911 from a cell phone — for about 12 hours on March 17, a Northwestel spokesperson confirmed Monday.

Service has since been fully restored.

In an email, Northwestel director of communications Andrew Anderson wrote that the damage “impacted some people’s ability to make calls from cellular to landline or from landline to cellular in the Yukon” and also “created local landline congestion and impacted additional services in the Wonowon, B.C. area.”

Northwestel technicians were able to repair the damage the same day, Anderson wrote.

He did not immediately answer a question about what caused the damage.

Phone services were impacted from around 10 a.m. on March 17 until about 10 p.m.

Part of the service disruption included the ability to call 911 from a cell phone in the Yukon. Yukon RCMP posted messages to social media telling Yukoners to use a landline or an emergency phone located outside a police detachment if they needed emergency services instead.

Contact Jackie Hong at jackie.hong@yukon-news.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

$500,000 deficit projected for Whitehorse

COVID-19 impacts cost the city $1.8 million

WYATT’S WORLD

Wyatt’s World for Sept. 23, 2020

From Whitehorse to the Whitecaps

Joe Hanson is starting his second season with the Vancouver Whitecaps academy

Mount Lorne Mis-Adventure Trail Race doesn’t miss a step

Blue skies and sunshine for a chilly fall race

Canada Summer Games postponed

Yukon Canada Summer Games athletes will now work on mastering skills in preperation for 2022

Liard First Nation’s language department receives literacy award

Decades of work has made Kaska language available to many

Yukon government releases new guidelines for COVID-19 symptoms and sending children to school

The advice sorts symptoms into three categories: red, yellow and green

Nominations closed in Watson Lake byelection

Four candidates are running for mayor

Baggage screening changes begin

Passengers are asked to arrive earlier than normal in order to accommodate the new temporary system

Yukon Government extends education review

The final report is scheduled for release in March 2021

City hall, briefly

A look at decisions made by Whitehorse city council this week

Lawsuit against Freedom Trails settled

The suit was dismissed with consent of all parties

Tank farm takes another step towards development

OCP designation passes second reading

Most Read