Save the CRA office

There have been rumours for years of Whitehorse's Canada Revenue Agency office closing, and an attempt was made by CRA a couple of years ago. Budget cuts and the "do-it-yourself-online" attitude at the CRA 1-800 numbers have contribut

There have been rumours for years of Whitehorse’s Canada Revenue Agency office closing, and an attempt was made by CRA a couple of years ago. Budget cuts and the “do-it-yourself-online” attitude at the CRA 1-800 numbers have contributed to what now seems to be inevitable.

Last week, on one of my visits to the Revenue Canada office (I am a bookkeeper) the CRA employee informed me that the closing of the Whitehorse office as of Oct. 1 will become a reality. I almost “lost my cool,” but of course she was just the messenger.

Later that week, I phoned the CRA 1-800 number and ended up talking to CRA in Toronto. (Great, they still have an office there, except it is very likely that they do not know where Whitehorse is.) Once again, a CRA employee told me that she could not do anything about it, and I should start using the online services.

I later talked to her supervisor and he referred me to the website to file a complaint. He pointed out that we should look at CRA as a business, trying to cut costs wherever they can. (Or should I say, wherever CRA sees fit?)

What do they base this closure on? Does CRA base that on population, or on tax dollars coming in?

We all pay taxes, and would we not expect to be provided with a service, like having a CRA office?

On top of that, we are a capital city, which I would think should have a CRA office. Wouldn’t you?

CRA suggests one can remit at the bank or pay online. Sure we can, yet this do-it-yourself attitude is going to get a lot of people unemployed and surely is not providing a service. But CRA does not see it that way.

In my attempts to try and keep this service in Whitehorse, I have also written a letter to MP Ryan Leef, but as of yet, have not had any reply.

It is my opinion that CRA has a duty and service to fulfill to the public. (One of the reasons we pay taxes is to receive services.) Let us try and keep our tax office in Whitehorse open!

If you agree, I hope you are able to find 15 minutes out of your busy life to write a complaint. A service complaints form can be found at www.cra-arc.gc.ca. (Click “Complaints and Disputes,” then “Service Complaints.”)

Once the form is completed, you can fax it to 1-866-388-7371 (or email it to me, at share1voice@gmail.com, and I will do that for you.)

The spokesperson in Toronto told me that the CRA has to take each complaint seriously, so let’s send them many.

Carla Mangnus,

Whitehorse

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A Copper Ridge resident clears their driveway after a massive over night snowfall in Whitehorse on Nov. 2, 2020. Environment Canada has issued a winter storm warning for the Whitehorse and Haines Junction areas for Jan. 18. (Crystal Schick/Yukon News file)
Winter storm warning for Haines Junction and Whitehorse

Environment Canada says the storm will develop Monday and last until Tuesday

Maria Metzen off the start line of the Yukon Dog Mushers Association’s sled dog race on Jan. 9. (Gabrielle Plonka/Yukon News)
Mushers race in preparation for FirstMate Babe Southwick

The annual race is set for Feb. 12 and 13.

The Yukon government is making changes to the medical travel system, including doubling the per diem and making destinations for medical services more flexible. (Joel Krahn/Yukon News file)
Subsidy for medical travel doubled with more supports coming

The change was recommended in the Putting People First report endorsed by the government

Chloe Sergerie, who was fined $500 under the <em>Civil Emergency Measures Act</em> on Jan. 12, says she made the safest choice available to her when she entered the territory. (Mike Thomas/Yukon News file)
Woman fined $500 under CEMA says she made ‘safest decision’ available

Filling out a declaration at the airport was contrary to self-isolation, says accused

Yukon University has added seven members to its board of governors in recent months. (Crystal Schick/Yukon News file)
New members named to Yukon U’s board of governers

Required number of board members now up to 17

Yukonomist Keith Halliday
Yukonomist: Your Northern regulatory adventure awaits!

“Your Northern adventure awaits!” blared the headline on a recent YESAB assessment… Continue reading

Yukoner Shirley Chua-Tan is taking on the role of vice-chair of the social inclusion working group with the Canadian Academy of Health Sciences’ oversight panel and working groups for the autism assessment. (Submitted)
Canadian Academy of Health Sciences names Yukoner to panel

Shirley Chua-Tan is well-known for a number of roles she plays in… Continue reading

The Fish Lake area viewed from the top of Haeckel Hill on Sept. 11, 2018. The Yukon government and Kwanlin Dün First Nation (KDFN) announced they are in the beginning stages of a local area planning process for the area. (Crystal Schick/Yukon News file)
Local area planning for Fish Lake announced

The Government of Yukon and Kwanlin Dün First Nation (KDFN) announced in… Continue reading

Whitehorse City Hall. (Joel Krahn/Yukon News file)
City hall, briefly

A look at decisions made by Whitehorse city council this week

Fire damage, photographed on Jan. 11, to a downtown apartment building which occurred late in the evening on Jan. 8. Zander Firth, 20, from Inuvik, was charged with the arson and is facing several other charges following his Jan. 12 court appearance. (Gabrielle Plonka/Yukon News)
More charges for arson suspect

The Inuvik man charged in relation to the fire at Ryder Apartments… Continue reading

The grace period for the new Yukon lobbyist registry has come to an end and those who seek to influence politicians will now need to report their efforts to a public database. (Mike Thomas/Yukon News file)
Grace period for new lobbyist registry ends

So far nine lobbyists have registered their activities with politicians in the territory

Most Read