On a recent return trip to Whitehorse from Vancouver, I accidentally dropped my passport on the plane. I am grateful for the airline employee that picked it up, but the events from there were a challenge.
I attempted to follow the phone message instruction left for me by the airline baggage counter in Vancouver, but after hours of attempts to figure out how I could retrieve the passport, I was told I could not be helped and would have to contact the customs office. I was also told my passport may be destroyed if it was not claimed.
I had been planning an important trip to Alaska in six weeks and was concerned about my passport being destroyed.
Admittedly, I had not travelled with Air North as my sister had gifted me a trip home on her points. I have received impeccable service with Air North in the past, so tearfully I called Air North reservations.
The woman I spoke to was instantly supportive and offered to make a call for me. The outcome was that my passport was returned to me that same day by Air North.
I believe we are losing our compassion and trust for one another in this ever-changing world and I endeavor in my life to not follow this trend. This experience with Air North renewed faith for me that we can still look up from the screen and respond with care to one another.
This may sound dramatic to some, but what else do we have but our everyday experiences and encounters to measure ourselves as human beings. Thank you Air North for caring about your community, I salute you.
Bonnie MacDonald
Whitehorse