One dissatisfied long distance customer

One dissatisfied long-distance customer This is for those of you out there who use Northwestel's Freedom 400 long distance plan (in which for $27.95 per month you get 400 long distance minutes anywhere in Canada or the United States). Does anyone else be

This is for those of you out there who use Northwestel’s Freedom 400 long distance plan (in which for $27.95 per month you get 400 long distance minutes anywhere in Canada or the United States).

Does anyone else besides me also wonder why Northwestel doesn’t:

1. “roll over” unused Freedom 400 minutes for the benefit of the customer to use the next month; and

2. offer the service of updating the customer on the Freedom 400 plan when they are reaching maximum minutes (as in 400 minutes of long distance) so they don’t go over the limit and get charged extra?

It would seem to me that both of the above would be fair and proper things to do for the customer, and quite easy to achieve in this digital age.

If you also think so, write to the CRTC and Northwestel and let them know.

Barbara Drury

Whitehorse

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