northwestels internet fees are ridiculous

A piece of 2-by-4 lumber in Whitehorse costs about $2.57. In Toronto it costs a bit less: about $2.49.

A piece of 2-by-4 lumber in Whitehorse costs about $2.57. In Toronto it costs a bit less: about $2.49.

A litre of regular gas in Whitehorse costs about $1.13. It’s a bit cheaper in Ontario. Some places, like Costco, discount it down to about 98 cents.

How about a cantaloupe? You can buy a couple for $5 at Sobey’s in Toronto this week. Surprisingly, though, they’re cheaper at Superstore in Whitehorse: just $1.50 each.

We generally expect things in northern centres to cost a little more, usually in the range of five per cent to 10 per cent. Cantaloupes are apparently an exception.

So it’s surprising when Northwestel prices that standard, popular, and common internet commodity, the gigabyte, or GB, at a 7,600 per cent premium.

That’s right. Once you exceed the monthly “cap” on your internet account, Northwestel jacks the price of a GB to the astronomical level of $10.

Northwestel’s parent company, Bell, sell its customers the same item for a mere 13 cents.

If cantaloupes were as expensive as a Northwestel GB, they’d cost over $175 apiece.

This $10 fee of which I speak is Northwestel’s “extra use” charge.

All of Northwestel’s internet packages are “capped” and offer a limited amount of data use, measured in GB.

If you go over the cap, you’ll get dinged by Northwestel at a rate of $10 for each GB you use.

It’s an inflated and exorbitant rate that’s punitive and unfair.

A GB, for those who don’t know, is a volumetric unit that measures digital stuff.

Roughly 600 songs are a GB, for example. So are about 3,000 photos.

So a GB is a lot. Or it isn’t.

On the video side of things, one HD episode of Glee alone is about two GB.

And that’s where the cost of a GB matters, because that’s where the internet is going.

Within a couple of years most television and movie content will be downloaded.

In fact, almost all media we currently consume through other means will soon be accessed and consumed online.

So it’s important that a non-competitive regional provider like Northwestel work in the best interests of its customers to drive down the cost of accessing the internet.

Interestingly, Northwestel is generally doing a great job of that.

You can pay as little as about $1.32 for a GB of data with Northwestel, if you stay within the cap on their top-end internet package.

And that’s a decent price. It’s higher than what I found to be the national average of about 93 cents, but it’s reasonable.

How, then, does Northwestel defend the practice of jacking up that cost over 700 per cent if you slip beyond the cap?

After a recent chat with Curtis Shaw, a vice-president at Northwestel, I’m convinced the company can’t.

Instead of explaining any sort of business logic behind this ridiculously high fee, Shaw related it back to a time when the company saw fit to punish a select minority of its customers.

At the turn of the century, Northwestel offered uncapped ADSL services.

A few customers abused this. So Northwestel introduced data caps and a hefty $10-per-GB “extra use” fee to drive their point home.

The targeted customers of the day presumably got the message and backed off.

The problem is, though, that cruel fee has stuck ever since. To the point that it’s now not only laughably out of date, but ridiculously high.

The next-highest “extra use” fee in Canada is Videotron, at $2.10 per GB. Most providers charge less than a dollar (see the inset chart for a broader overview of other providers’ extra use fees).

Customers can get as low as 13 cents with Bell if they subscribe to the company’s $5 monthly “Usage Insurance Plan.”

On the other hand, as I mentioned, the cost of a sub-cap GB from Northwestel (which averages $2.07 across its product line if you exclude the valueless “Lite” plan) is relatively reasonable, despite the fact that it’s still much higher than the Canadian average.

But that’s OK. I can live with a 100 per cent or so cost difference.

Well, maybe it’s not OK, but I can’t imagine how it could possibly be otherwise. We all do live in the middle of freakin’ nowhere, after all.

Plus, whereas other commodity providers such as lumberyards, gas stations, and grocery stores share the cost of the physical transportation infrastructure with one another and the government, Northwestel fully bears the burden of hauling GBs into our homes.

It’s unfortunate that our government doesn’t participate more in ensuring that we have affordable and dependable access to the internet.

And it’s especially too bad that Bell apparently doesn’t share its bandwidth-buying brawn with its subsidiary, Northwestel.

Because, really, you have to give kudos to Northwestel for even trying. I sometimes wonder why the company does.

An improved internet threatens to undermine, even destroy, the company’s key revenue drivers, like long-distance phone calls and cable television.

But even with that meagre defence, the fact remains that Northwestel’s legacy $10-per-GB “extra use” fee remains not only punitive in nature, but unnecessarily high.

I can understand how expensive bandwidth was a decade ago, and how even a small portion of abusive customers could have damaged Northwestel’s bottom line.

But these days bandwidth is cheap. And the more you buy, the cheaper it gets.

So Northwestel shouldn’t feel compelled to punish its heavy users any more.

In fact, I’d argue the company should reward us.

Heavy internet users are barometers. We enable the company to analyze and understand upcoming trends and emerging demands. We give them the information to prepare business plans and marketing strategies.

Without us, they’d be groping blindly in the dark about what the future of the internet in the North even looks like.

And while I realize full well we need to pay for what we use, heavy users shouldn’t feel punished and maligned for being on the bleeding edge.

Heavy users are not abusers. We are the voice of the future.

Northwestel must cut that $10 extra use fee down significantly. The new rate has to be something that they can argue a business case in support of, and that case must be fair charge for fair use.

Otherwise they’re just selling us $175 cantaloupes.

Andrew Robulack is a Whitehorse-based freelance writer and communications technology consultant specializing in the internet and mobile devices. Read his blog online at