I currently live in Teslin, and I am a NorthwesTel dissatisfied customer.
I recently had both home phone and Internet service with them. But because I already have a cell phone, I have little need for a home phone.
Until recently, NorthwesTel forced me to keep my home phone to be able to have DSL. But they changed this where I no longer require a home phone to maintain my standalone DSL service. Which is good. But then they’ve slapped a $20/month fee for this!
As if this wasn’t bad enough, this fee is only applied to NorthwesTel’s rural customers. Customers who live in Whitehorse and Yellowknife are not charged this or any fee if they only want standalone DSL.
Why is it that NorthwesTel is discriminating against its rural customers?
If they insist on a fee for standalone DSL, then it should apply to all their customers no matter where they live.
Better yet, there should be no fee for this service, as is currently done only for customers in Whitehorse and Yellowknife.
Duane Gastant’ Aucoin