At Yukon Electrical Company Limited, we have been serving Yukoners for more than 100 years, and our dedicated and responsible employees are sensitive to the protection of the privacy of our valued customers.
Recent events reported in your newspaper pertaining to Alex Gresl and his pet store operation have led us to believe that there may be some confusion as to the nature of our customer service policies.
Without going into particular details and hindering the privacy of our customer, please understand that we are always committed to work with each and every one of our customers, as we did Ã and continue to do Ã with Gresl.
Through ongoing discussion and investigation, we strive to provide our customers every opportunity to work with us to regain control of their account.
As in any responsible business, the management of customer accounts is a sensitive balance between customer satisfaction and reasonable business expectations.
We have a long-standing proven record of working with our fellow Yukoners to scope out alternative approaches that may provide mutually acceptable solutions.
Please be assured that an occurrence whereby a customer may have their service turned off is very rare, and ultimately only happens as a last resort.
As a corporation touching many Yukoners, we take our responsibility to our customers very seriously and we are very proud of our customer service record. We appreciate the opportunity to bring some clarity to the matter.
Wayne Tonsi, customer service manager
Yukon Electrical Company