Kudos to Air North.
On Thursday, the WestJet flight departure in Toronto was delayed by two hours. Arriving late in Vancouver, WestJet staff advised that agents would be on hand to help passengers with connecting flights. As its website says, “Our entire corporate culture has been built around caring for you.”
With 15 minutes to connect to Air North’s flight to Whitehorse, I approached the WestJet agents. They advised that they could not assist me in making a connection with Air North. Although aware of the impending departure of Air North, they were not friendly nor could they help, saying that I would have to exit the secure area, wait for my baggage at the carousel and check in at the Air North service desk. Obviously, I would miss my flight.
I stayed in the secure area, walked to the Air North gate where the passengers had already embarked. Upon explaining the situation to Air North agents, they gave me a boarding pass and offered to pick up my bag from the carousel and put it on its next flight to Whitehorse.
Now, that is service.
Thank you, Air North.
George Privett
Whitehorse