Air North gives great service

I would like to share a story of what took place while I was in Whitehorse with my family during the recent holidays.

On Boxing Day of 2011, my dad was medevaced from Whitehorse to Vancouver. At 4 p.m. on Boxing Day, my family found out about my dad’s medevac flight at the Whitehorse General Hospital. We went back to our house, where my mom quickly packed up personal belongings. At 5 p.m., we drove to the Whitehorse airport, where we asked an Air North check-in agent if there was an empty seat on the 6 p.m. flight from Whitehorse to Vancouver. We were told there was an empty seat so the agent booked a reservation and printed a boarding pass. One hour later, at 6 p.m., my mom was on the flight to Vancouver. Talk about catching an Air North flight from Whitehorse to Vancouver on very short notice!

The Air North check-in agent (I don’t know his name) made sure that the lowest airfare was applied. My mom is eligible for Air North’s senior airfare, which was actually cheaper than their compassionate airfare, so the senior airfare was applied for my mom’s flight to Vancouver. This is proof that Air North doesn’t take advantage of its customers.

One week later, on Jan. 2, my dad was able to fly back home, so I went to Air North’s main office (on Condor Road at the Whitehorse airport) to book my mom and dad’s return flight to Whitehorse for Jan. 3. I asked Sharon, a staff member at Air North’s main office, if my mom and dad could fly on the 11:30 a.m. Air North flight from Vancouver to Whitehorse on Jan. 3. Sharon confirmed empty seats on the 11:30 a.m. flight. She then asked me where my mom and dad should be seated on the plane. I mentioned at or near the front of the plane so that my dad didn’t have to walk too far on the plane. Not one single fee was paid for advance seat selections for my mom and dad’s return Air North flight to Whitehorse Ð Sharon had waived the advance seat selection fees.

These are a few examples of the impressive customer service that is continually displayed at Air North. The Yukon’s largest airline has respect for all of its customers.

My family and I would strongly encourage all Yukon and non-Yukon residents to continue their support for Air North by flying on Air North’s flights whenever they can. All of the staff at Air North are truly amazing! Thus, the staff at Air North deserve to be commended and supported as much as possible.

J. Malone

Inuvik, N.W.T.