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Cinema service sorely lacking

Cinema service sorely lacking Open letter to Qwanlin Cinema: I will keep this short, but perhaps not so sweet. Planning your screenings to start only five minutes apart (Life of Pi and Sky Fall), not opening the doors until 15 minutes before showtime, wi

Open letter to Qwanlin Cinema:

I will keep this short, but perhaps not so sweet.

Planning your screenings to start only five minutes apart (Life of Pi and Sky Fall), not opening the doors until 15 minutes before showtime, with only one line to get in (it moved approximately the speed of tectonic plates - that equates to 100mm/annum), with an outside temperature of -30 where your patrons patiently waited (for us it was 25 minutes before we got to the line-up inside ... told you it was the speed of tectonic plates!), to then wait another 20 minutes (probably more) to make it to the cash register, to then be informed that the movie reels had been started WAAAY back when we’d been standing outside in the -30 (find me ONE person willing to see James Bond and miss the first 10 minutes of it!), to find out that the cinema itself was only half full inside…

Two words for you Qwanlin.

Customer.

Service.

I’m not going to bother with how much is wrong with the local cinemas ... but could one staff person not have poked their head out and hollered, “Hey! We are starting the movies on-time! You can choose to stay in line, buy a ticket for the late show, or get yourself somewhere warm and don’t bother with wasting more life hours standing in the frigid cold out here for nothing!”

Should have stayed at the cabin and snuggled with the dogs ... James Bond doesn’t know what he’s missing.

Moira Sauer

Whitehorse



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